Questions About Certsly
Straight answers about how IT certification practice works on Certsly — pricing, questions, access, and everything in between.
Getting Started
What certifications can I practice for?
Quick Answer:
We are building practice tests for CompTIA, AWS, Google Cloud, Cisco, and more.
Certsly is building practice tests for CompTIA (A+, Network+, Security+, CySA+), AWS (Cloud Practitioner, Solutions Architect, Developer), Google Cloud, Cisco (CCNA, CCNP), and additional certifications. Sign up for a free account to get notified the moment your certification launches.
Related questions:
How does the free trial work?
Quick Answer:
40 free questions are included after you create a free account — no credit card needed.
Every certification on Certsly includes 40 free practice questions, unlocked automatically when you create a free account. These give you a real look at question quality, format, and difficulty before you decide whether to purchase. No credit card is required to start.
Related questions:
Do I need to create an account?
Quick Answer:
Yes — a free account saves your progress and syncs across devices.
A free account is required to access practice questions. It lets us save your answers, track your scores across sessions, and sync everything across devices. Signup takes under 30 seconds and needs no payment information.
Related questions:
Where do the questions come from?
Quick Answer:
Original questions written by certified IT professionals — not leaked or recycled exam content.
Every question on Certsly is written by IT professionals who hold active certifications from the same vendors you're studying with. Questions are built from official exam objectives and calibrated to be harder than the real exam, so the actual test feels familiar. We do not use stolen, leaked, or memorized exam content.
Related questions:
Payments & Pricing
How much does it cost?
Quick Answer:
$9.99 one-time per certification, or $6.99/month for Pro (all certs + micro quizzes).
Two options: pay $9.99 once for a single certification and keep lifetime access — no recurring charges. Or subscribe to Pro at $6.99/month (or $59.99/year) for unlimited access to every certification we offer, plus all micro quiz topics. Try 40 questions free before committing to either.
Related questions:
Is there a multi-cert discount?
Quick Answer:
Yes — Pro at $6.99/month is cheaper than buying two individual certs.
The Pro subscription at $6.99/month gives you every certification we offer, including all future launches, plus exclusive micro quizzes. Individual certifications are $9.99 each with lifetime access. If you plan to study more than one certification, Pro is almost always the better value.
Related questions:
What payment methods are accepted?
Quick Answer:
PayPal — covering credit cards, debit cards, and PayPal balance.
Certsly processes payments through PayPal, which accepts all major credit cards, debit cards, and PayPal balance. Payment data is handled entirely by PayPal and is never stored on our servers. All transactions are encrypted.
Related questions:
What is the refund policy?
Quick Answer:
7-day money-back guarantee, provided you've completed under 25% of the questions.
We offer a 7-day money-back guarantee on all purchases. To qualify, you must request the refund within 7 days of purchase and have completed fewer than 125 questions (25% of 500). Email team@certsly.com with your registered email and purchase date. Refunds are issued within 2–3 business days to your original payment method.
Related questions:
Does Pro auto-renew?
Quick Answer:
Yes, monthly or annually — and you can cancel any time from your dashboard.
Pro is a recurring subscription that renews monthly at $6.99 or annually at $59.99. You can cancel any time from your account dashboard with one click, and access continues until the end of your paid period. Individual certification purchases are one-time and never auto-renew.
Related questions:
Quiz Features
How many questions are there total?
Quick Answer:
500 per certification: 40 free, 460 unlocked with purchase.
Each certification includes 500 practice questions. The first 40 are free after signup. The remaining 460 unlock with a $9.99 individual purchase or an active Pro subscription. Every question includes a detailed explanation.
Related questions:
Can I pick up where I left off?
Quick Answer:
Yes — sessions are saved for 7 days.
Your progress is saved automatically after every answer. Close the browser and come back later — your session waits exactly where you left off, for up to 7 days. After 7 days the session expires, but you can start a fresh one anytime.
Related questions:
Can I take the same quiz more than once?
Quick Answer:
Yes — unlimited retakes with randomized question order each time.
Retakes are unlimited. Each session randomizes question order so you can't rely on position-based memorization. Your history tracks all attempts, showing your best score and whether you're trending upward over time.
Related questions:
Are questions randomized?
Quick Answer:
Yes — order is shuffled each session to prevent pattern memorization.
Every quiz session presents questions in a randomized order. This prevents you from learning the sequence rather than the content — and mirrors the unpredictability of sitting an actual vendor exam.
Related questions:
Do I get explanations for answers?
Quick Answer:
Yes — every question includes a full explanation in practice mode.
In practice mode, a detailed explanation appears immediately after you answer each question. It covers why the correct option is right and why each incorrect option fails. In exam mode, explanations are shown at the end — after scoring — to simulate real test conditions.
Related questions:
Technical Questions
Does it work on mobile?
Quick Answer:
Yes — fully responsive across phones, tablets, and desktop.
Certsly is built to work on any screen size. The quiz interface adapts automatically for phone, tablet, or desktop. Progress syncs to your account so switching devices mid-session doesn't cost you any answers.
Related questions:
Do I need an internet connection?
Quick Answer:
Yes — Certsly is a browser-based platform.
An internet connection is required. Certsly runs in the browser with no app download needed. This keeps questions and content current without requiring you to manage software updates.
Related questions:
Which browsers are supported?
Quick Answer:
Chrome, Firefox, Safari, Edge — all major modern browsers.
Certsly works in all current versions of Chrome, Firefox, Safari, and Edge, including mobile browsers. Keep your browser updated for the smoothest experience.
Related questions:
How is my data protected?
Quick Answer:
All connections are HTTPS encrypted. Payment data stays with PayPal.
All data transmitted to and from Certsly uses HTTPS encryption. Payment information is processed entirely through PayPal — we never see or store your card details. We follow current security best practices and comply with applicable privacy regulations.
Related questions:
Account & Support
I didn't receive my verification email
Quick Answer:
Check your spam folder first, then try logging in. Contact support if still missing.
Verification emails occasionally land in spam or junk folders — check there first. If you still don't see it after a few minutes, try logging in directly (the system may have already recorded your signup). If neither works, email support@certsly.com and we'll sort it out manually.
Can I change my email address?
Quick Answer:
Yes — update it in your account settings on the dashboard.
You can change your registered email from the account settings page in your dashboard. After updating, a verification link will be sent to the new address. Your account remains on the old email until the new one is confirmed.
I forgot my password
Quick Answer:
Use the 'Forgot Password' link on the login page.
On the login page, click 'Forgot Password' and enter your email. You'll receive a reset link valid for one hour. If the email doesn't arrive within a few minutes, check your spam folder. Still nothing? Email support@certsly.com.
Related questions:
Can I share my account with someone else?
Quick Answer:
No — accounts are for individual use only.
Accounts are single-user under our Terms of Service. Progress tracking only makes sense when one person is using the account. Sharing an account can also result in suspension. Each person should create their own free account.
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Response time: 24-48 hours • Email: support@certsly.com